Frustration growing at Ulster Bank chaos

FRUSTRATION was growing further among Ulster Bank customers yesterday (Wednesday) as the company continued to try and rectify a computer glitch.

In Strabane, staff have been working until 7pm each night in a bid to clear the backlog of transactions that has built up.

It is now more than a week since the technical problem surfaced, leaving many people unable to access accounts and wages paid in. The bank has described the scale of the backlog as “unprecedented” and said they were doing all within their power to correct the problem.


About 27,000 benefit claimants have been affected by the computer software failure. And at the local branch of the Ulster Bank this week anger was growing as customers were forced to join long queues in a bid to access their cash.

After trying unsuccessfully to withdraw money at the Abercorn Square ATM, Ulster Bank customer Tommy McNeil said he was “disgusted” with the situation.


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