DERRY City and Strabane District Council has embarked on an investigation following numerous complaints over uncollected brown bins.
Speaking at a recent council meeting Cllr Derek Hussey raised the issue after he was contacted by a number of people from the Strabane area who claimed their browns bins are not being collected.
“I have received a number of complaints from people who informed me that their brown bins are not being collected due to staff sickness and shortages,” said Cllr Hussey.
“I would like to know what the council is doing about this?”
A spokesperson for Derry City and Strabane District Council admitted that the issue has been raised at council level and that officers were currently completing a full report on the issue and aimed to have the matter resolved by September.
The spokesperson explained that implementation of the food waste scheme across the council area is currently ongoing.
“There are, with any scheme of this size, complex logistics in organising the delivery and subsequent collection of the new food waste caddies across the council area.
“We are urging the public to be patient and to work with the council as it rolls out this service,” they said.
“At the moment deliveries of the caddies are continuing in a number of local areas as the final phase of the scheme is being rolled out, with some households in some areas having to wait another few weeks until all caddies are delivered.
“If you don’t have a caddy bin then you should expect to receive one in the coming weeks.
“There have been some operational issues with the food waste collection service which has resulted in some areas not having their food waste bins lifted on time.
“However every effort is being made to have all caddies collected in all areas by the end of each week.”