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Royal Mail criticised for not providing disabled access

Wheel chair user Angela Frazer can’t use the Strabane sorting office as it no disability access. 

 

ROYAL Mail has embarked on a “temporary solution” at it’s Strabane premises, following a number of complaints about non-existent disabled access.
 
The sorting office or ‘customer service point’ on Castle Street is a listed building but as such, currently offers no disabled access. The Strabane Chronicle understands that this listed status could prove problematic when it comes to a complete overhaul of the branch entrance.
 
“Royal Mail accepts there are access issues at Strabane delivery office for customers with limited mobility and the small flight of stairs to the entrance can present a problem,” a spokesperson for Royal remarked. 
 
“We are very sorry for any inconvenience that this has caused to our customers.  A request for further improvement works to enable disabled access to the customer service point are under way, but may take some time to approve and complete. 
 
“We are therefore currently working on a temporary solution.”
 
However a local lady believes this “temporary solution” is still not good enough.
 
Maggie Frazer, who regularly picks up mail on behalf of her disabled sister, Angela says Royal Mail should have undertaken permanent works long before now.
 
“When this first came up, to make all premises accessible to people who have limited mobility, Royal Mail should have done the work then,” she said.
 
“They should have complied and this work should have been done long before now.
 
“Any temporary solution is still not good enough.”
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The Strabane Chronicle is published by North West of Ireland Printing & Publishing Company Limited, trading as North-West News Group.
Registered in Northern Ireland, No. R0000576. 15 Main Street, Strabane, Co. Tyrone, Northern Ireland, BT82 8AS