Welcome for Royal Mail’s plans for disability access


Wheelchair user Angela Frazer pictured with her mum Eva outside the Strabane delivery office. DR90

ROYAL Mail is to “formulate a design solution” for its Strabane Delivery Office following complaints by members of the public.

Included in a communication to West Tyrone MLA, Michaela Boyle, a spokesperson for Royal Mail’s chief executive’s office apologised for any inconvenience caused to customers.

Last month this newspaper highlighted concerns from locals that the delivery office does not provide disabled access.

“We now intend to carry out further improvement works to enable disabled access to the Customer Service Point,” the letter to Michaela Boyle pointed out. “These are underway but may take some time to approve and complete.

“I have contacted our Properties and Facilities Solutions Team who confirms that consultants will be attending the Strabane Delivery Office to review and formulate a design solution which complies with Equality Act requirements regarding accessibility.”

According to the spokesperson, the team will then process the proposed design solution through any necessary related listed building authority or council planning consents. 

“I will of course keep you updated on timescales as we move through this process and have determined a date when we expect the necessary works to be completed.”

For her part, MLA Boyle welcomed the commitment.

“Following complaints from local constituents regarding the lack of disabled access at the Royal Mail building I contacted their headquarters urging them to take action,” she explained.

“Although this work may take some time to complete those affected are content with the outcome. I will continue to lobby Royal Mail to ensure the works are carried out as soon as possible.

“It is important those with a disability are valued equally, listened to and included so I would urge all local businesses and organisations to ensure their buildings are fit for purpose and are accessible to all.”


The Strabane Chronicle is published by North West of Ireland Printing & Publishing Company Limited, trading as North-West News Group.
Registered in Northern Ireland, No. R0000576. 15 Main Street, Strabane, Co. Tyrone, Northern Ireland, BT82 8AS