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Advice over missing Freeview or Saorview channels

THE Consumer Council has moved to advise Strabane households which are still without a workable TV signal.

Speaking this week in the wake of Freeview alterations which caused hundreds of local people to lose their television reception last month, a spokesperson from the watchdog emphasised that support remains available for householders that are still missing their channels even after completing a retune.

On the September 4, Freeview consumers across the North were asked to retune their TV or set-top box to continue receiving channels. This was part of a UK Government initiative to free up digital bandwidth for the 5G mobile network rollout.

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However it was since claimed that the Strabane area was all but sacrificed in the changes, so many people were left without a signal.

Digital TV later apologised for the ongoing problems.

Sinead Dynan, director of regulated industries at The Consumer Council explained, “Consumers who have their own aerial, rely on Freeview as their main TV service, do not have access to satellite or cable TV and can attribute the TV reception problems to the changes, may be eligible for in-home support including an aerial replacement where necessary.

“In the first instance, information and help with retuning equipment is available online at freeview.co.uk/tvchanges.

“If consumers need further help, they can call the Freeview Advice Line free on 0808 100 0288, and they will try to restore your services over the phone.

“If you have problems with retuning or cannot get your channels back, Freeview may be able to send a qualified installer to your home to investigate the cause of any reception problems and undertake necessary work where required. The good news is there is no cost for this service.”

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