Spiralling demand among locals for advice service

IN these unprecedented times (formerly Citizens Advice Bureau) staff are dealing with spiralling demand from the people of Derry City and Strabane District Council Area.

We have never witnessed such demand since our formation in 1966. Understandably our public are worried fearful and very stressed as we enter uncharted territory.

Job losses without warning, consultation or expectation have left our people in dire need of help, guidance, advice options and advocacy. People are scared of both the pandemic and its impact on all aspects of everyday life including their health, their rents mortgages, paying bills, Welfare Benefits – and the future.

Although all our offices are closed to the public as instructed by Government our staff continue to provide a full service from home, available during normal office hours.

In addition we need to be accessible to our public outside of normal working hours and propose to extend our availability by introducing additional working hours as follows Wednesday and Thursday 5- 7pm and Saturday 9am-1pm.

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