BANK of Ireland has confirmed it will close its Strabane branch by the end of the year.
Ian Sheppard, managing director NI, Bank of Ireland UK, explained, “Technology is evolving and changing the way we live and manage our lives and that includes the way our customers, increasingly, choose to bank with us. Fewer customers are using branches and that trend is growing year on year on year. The number of branch visits is now just half of what they were in 2017 and footfall at the branches which are closing is down by nearly 70 per-cent since 2017.
“The changes to our branch network that we’ve announced today are designed to meet today’s demand, while protecting local access to physical banking for those who want it through our existing partnership with the Post Office. This ensures continuity of services locally for both personal and business customers.
“We know news like this can cause concern for some customers. However, these changes will not have immediate effect and there is no need for any customer to do anything right now. We will write to our customers at least 12 weeks prior to the proposed closure date of their branch to ensure customers understand the alternative arrangements available to them including online, in an alternative BOI branch, or at a local post office. We are also putting in place a range of additional supports for senior and vulnerable customers, including proactive calling by branch teams, mobile advice teams and an over 65’s and carers telephone line.”
By the end of the year, the number of Bank of Ireland branches in Northern Ireland will reduce from 28 to 13.
Personal and business customers will be able to use Post Office branches to make lodgements of cash and cheques, withdraw cash and make balance enquiries. Bank of Ireland business customers will also be able to access enhanced services including cheque encashment, bulk cash lodgements and obtaining pre-ordered coin at nominated Post Office outlets.